Most leads don't go cold because they were bad. They go cold because nobody answered fast enough. We build the capture, routing and response systems that get every enquiry acknowledged in under 60 seconds — and in front of the right person before they've moved on.
Enquiries land in a shared inbox and sit for hours or days while everyone assumes someone else has it.
There's no routing or ownership, so the leads that do get answered are answered by whoever happens to look.
After-hours and weekend enquiries vanish entirely — the prospect has already booked with whoever replied first.
First response, down from 24+ hours, for a Sydney brokerage.
Manual chasing and admin eliminated by routing and SLAs.
Recovered alongside the rebuild — read the case study.
Anywhere a fast human response wins the job, this pays for itself quickly. We've built it most often for:
The first few minutes matter most — conversion drops sharply the longer a lead waits. We target an automated acknowledgement in under 60 seconds and a human follow-up inside your business-hours SLA, with a defined path for after-hours enquiries.
No. HubSpot makes it easier, but we can build lead capture, routing and response SLAs on most CRMs, or connect your forms and channels with n8n where the CRM falls short.
They get an immediate automated acknowledgement and are queued and prioritised so the first available person picks them up at the start of the next business window — instead of vanishing into an inbox.
No. The acknowledgement is short, human and useful — it confirms receipt and sets expectations. The real conversation still happens with a person; automation just makes sure the lead is never dropped.
Book the readiness call. We'll map where leads are leaking today and the fastest path to answering every one of them in under a minute.